Our Refund Policy
If our service fails or you said that your phone is not unlocked, we will contact you to confirm that the information entered when the order was placed was accurate. If the information entered at the time the order was placed is correct, we reserve the right to require additional evidence (video) to verify the claim that the unlock procedure did not unlock your device.
You will be required to send us a video recording showing the device in question, along with the IMEI number displayed on the device screen. Additionally, the video must show you inserting an alternate SIM card in the device and the displayed message on the screen, then you typing the unlock code and the message displayed after you type in the code. These measures are the only way that we can verify the validity of your claim. If the information is valid, We will provide a full refund.
Before you order our services, make sure you follow our requirements checklist:
- Be certain that your phone is locked. There will be no refund if your phone is already unlocked.
- Make sure you select the correct service. If you can’t find the service in the list, you must contact us first and do NOT select any other service like that.
- Make sure to give us the correct IMEI by dialing *#06#send
- Make sure your phone is using a GSM network, we do not support CDMA providers.
We will NOT be able to refund your money if our service fails to unlock your device for any of the reasons mentioned before.
Once an order is placed, it cannot be canceled as we start processing your order when we receive your phone details. Even if you have not received your code yet, we can’t cancel the order, as the wheels are already in motion and the supplier is already processing the order. For this reason, NO refund will be issued if you want to cancel your order while it’s still processing. To check on the progress of your order, Contact Us.